Influenza Treatment

Recommended for the following individuals.

• For those who are busy and find it difficult to allocate time
• For those who want to avoid the risk of infection in waiting rooms or similar environments
• For those who find it difficult to go out due to fever or body fatigue
• If you are experiencing signs of influenza or mild symptoms such as chills or fatigue
• For those with small children who find it difficult to go to the hospital

What is Influenza?

Process from Appointment to Prescription

For those who want to be tested at home

Digital Consultation

01

Appointment
You can easily make a reservation from “Reservations & Inquiries in English” or “Reservations & Inquiries in Japanese.”

02

Filling Out the Medical Questionnaire
You will fill out the medical questionnaire smoothly using an AI-assisted interview system.

03

Digital Consultation
You will have a digital consultation with the doctor via video call.

04

Payment
・For app reservations: Automatic payment by credit card
・For reservations made without the app: Payment will be made using a method that will be provided separately

05

Prescription of Medication
We will prescribe medication as needed and deliver it to your home.

※ Digital consultations are designed with the convenience and safety of patients in mind. If you have any questions, please feel free to contact us.

For those who want to receive medication quickly

In-Person Consultation

01

Appointment
You can easily make a reservation from “Reservations & Inquiries in English” or “Reservations & Inquiries in Japanese.”

02

Check-In After Arrival
Scan the check-in QR code with the app to complete your check-in.

03

In-Person Consultation
We strive to provide thorough examinations.

04

Payment, Prescription, and Medication Receipt
・For app reservations: Automatic payment by credit card
・For reservations made without the app: Payment will be made using a method that will be provided separately
We will send the prescription as a PDF and provide you with the medication.

Influenza Consultation Fees

※If you use digital consultation, you will be responsible for the cost of the test kit and medication
in addition to the consultation fee.

FAQ

How long will it take for the test kit to arrive at my home after the online consultation?

Typically, the test kit will arrive within 1 to 2 days after the consultation. We have established a system for prompt diagnosis.

What should I do if I don’t understand how to use the test kit?

The test kit comes with an easy-to-understand instruction manual, but if you have any questions, please feel free to contact us at any time.

How long does it take to get results after using the test kit?

You can check the test results in a few minutes. Once the results are available, you can enter them in the app or online portal and proceed with the diagnosis.

What preparations are needed for an online consultation?

You can use a smartphone or PC. It is helpful to check your internet connection and fill out the pre-consultation questionnaire before the appointment for a smoother experience.

Can I receive a diagnosis for influenza through online consultation?

Yes, during the online consultation, we will assess your symptoms, and if influenza is suspected, we will send you a test kit. We will proceed with the diagnosis based on the results.

If I have concerns about testing or treatment at home, can I receive additional support?

Yes, if you have concerns regarding testing or treatment, we will provide support online or over the phone, so please rest assured.

Are the costs of the test kit and medication included in the online consultation fee?

The consultation fee often includes the costs of the test kit and medication, but this may vary depending on your insurance or plan. Please confirm during your appointment.

What should I do if the test kit or medication does not arrive?

We will check the delivery status and arrange for prompt delivery. If you have any questions, please contact us through the inquiry form.